Refund Policy

Introduction

At Dawdle.live, we are committed to delivering high-quality, high-intent enterprise interactions that drive real business outcomes. Our services are designed to connect solution providers with genuine enterprise needs through structured and value-led engagements.

Since our platform operates on a performance-based and service-driven model, our refund policy is crafted with fairness and transparency in mind.

Service-Based Nature of Charges

Dawdle.live charges for services rendered, such as:

  • Access to validated enterprise requirements
  • Coordination of demo scheduling and matchmaking
  • Post-engagement support, including assistance in deal closures

These services are considered consumed once delivered, and hence are typically non-refundable.

Eligibility for Refunds

Refunds may be considered on a case-by-case basis in the following scenarios:

  • Technical Errors: If a charge was processed due to a technical or billing system error.
  • Duplicate Payments: If the same invoice was paid more than once.
  • Service Delivery Failure: If a paid service was not rendered as described or was delivered in error.

Refunds will not be issued in the event of:

  • Change of mind after accessing a validated requirement
  • Lack of response from enterprises post-demo
  • Unsuccessful sales outcomes (unless otherwise contractually guaranteed)

Refund Request Process

To request a refund, please email dawdle_support@dawdle.live with the following details:

  • Invoice number
  • Description of the issue
  • Any supporting documentation

Our team will review your request and respond within 7–10 business days. If approved, the refund will be processed to the original payment method or account.

Disputes & Escalation

If you believe a charge was made unfairly or would like to contest a decision, please reach out to our support team. We are happy to review all concerns thoroughly and ensure fair resolution.

Policy Updates

This Refund Policy may be updated periodically to reflect changes in business practices, platform features, or legal requirements. All updates will be posted on this page with an effective date.

Contact Us

For questions or concerns about our refund policy, feel free to contact us at dawdle_support@dawdle.live.